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Right choice for New Car Service

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Merry christmas from Derek Steen's Auto Care & Tyres
Our Castlemaine workshop will be closed from COB on Friday 22nd December 2017 and will open for trading as normal on Tuesday 2nd January 2018. Ensure you book in your car service well in advance!  

 

Were you aware that you are free to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Hoping to find a bargain at the end of year car sales or want to prepare for the holidays by getting your new car serviced? Here is some sound advice from Derek Steen`s Auto Care & Tyres in Castlemaine.
  

Aquisition of a new car is one of the most meaningful investments many people make, so it is logical to make sure that you take care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
  

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
   

Were you aware that you are free to choose the best workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Dealers cannot force you to get the car serviced by the dealership you purchased it from for service or repairs. Provided the work is performed to the manfufacturers specifications by an acceptably qualified person and uses good quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Derek Steen`s Auto Care & Tyres mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Derek Steen`s Auto Care & Tyres mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Derek Steen`s Auto Care & Tyres will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the vehicle.
  

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the distinction between statutory, manufacturer and extended warranties to avoid making the wrong choices when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be replaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So look out for new car dealers who try to include “express” or “extended” warranties, often for free, when selling you your new car. Quite often these ‘extra’ warranties may include quite specialised restrictions or provisions, and are not aways very clear. Many times these special offers provide minimal additional benefits beyond the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealer.

Such special offers are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or greater waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.
  



  

 

Trading Hours: Open Monday to Friday 8:00AM to 5:30PM 

Specialist Car Services